Shipping & Delivery Policy – Moonlit Siren Co.
At Moonlit Siren Co., each item is made with care and attention to detail. Please review our shipping and delivery guidelines below.
Processing Time
All orders are processed in the order they are received. Because many items are custom-made, processing times typically range from 3–10 business days, depending on order volume and complexity. Processing time does not include shipping time.
Shipping Time
Once shipped, delivery times depend on the shipping carrier and selected shipping method. Estimated delivery times are:
Standard Shipping: 3–7 business days (within the U.S.)
Expedited Shipping: 2–3 business days (if selected at checkout)
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or high shipping volumes.
Tracking Information
Once your order has shipped, you will receive a tracking number via email (if available with the selected shipping method).
Address Accuracy
Please ensure your shipping address is entered correctly at checkout. Moonlit Siren Co. is not responsible for delays, lost packages, or additional shipping fees due to incorrect or incomplete addresses.
Lost or Delayed Packages
We are not responsible for packages delayed or lost by the shipping carrier. However, we will assist you in working with the carrier to resolve any issues.
Damaged Packages
If your order arrives damaged, please refer to our Refund & Return Policy and contact us within 7 days with photos of the item and packaging.
Contact
If you have any questions about your order or shipping, please reach out through our shop contact page.
Thank you for supporting Moonlit Siren Co. 🌙✨